EJIOFOR CHIDERA

Customer Service Representative

About

Highly proficient and results-driven Customer Service Representative with over 5 years of comprehensive experience in inbound and outbound sales environments. Adept at leveraging persuasive communication and relationship-building techniques to identify cross-selling opportunities, execute upselling strategies, and consistently convert prospects into loyal customers. Proven ability to address complex customer needs and maintain exceptional satisfaction levels, driving significant business growth and retention.

Work Experience

Tele sales Customer Service Representative

Sun life financial Canada

Jun 2022 - Nov 2024

Toronto, Ontario, CA

Led high-volume outbound sales calls to generate leads and convert prospects into customers for Sun Life Financial Canada.

  • Generated a consistent pipeline by making a high volume of daily outbound calls to potential customers, leveraging targeted contact lists and lead databases.
  • Qualified and prioritized high-potential leads based on stringent company criteria, ensuring optimal allocation of sales representative time.
  • Successfully converted a significant percentage of prospects into new customers through the application of advanced persuasive communication and objection handling techniques.
  • Streamlined sales cycles by efficiently scheduling and coordinating follow-up meetings and calls for sales representatives, enhancing team productivity.
  • Ensured 100% compliance with all company guidelines, sales scripts, and legal regulations, including strict adherence to Do Not Call (DNC) lists, mitigating compliance risks.

Sales Executive

Procter & Gamble Nigeria

Jan 2019 - Mar 2022

Lagos, Lagos State, NG

Drove sales growth and market penetration for Procter & Gamble Nigeria by developing strategies, managing client relationships, and achieving ambitious sales targets.

  • Developed and executed comprehensive sales strategies, consistently achieving or exceeding sales targets through proactive outreach and market analysis.
  • Expanded market reach by proactively identifying and engaging new potential customers, significantly growing the client base.
  • Cultivated strong customer relationships through empathetic communication and compelling storytelling, enhancing brand loyalty and repeat business.
  • Maintained high-standard client relationships, leading to exceptional customer satisfaction and fostering long-term partnerships.
  • Contributed actively to team sales meetings, sharing insights and collaborating on strategies to optimize overall team performance and achieve collective goals.

Education

English Education

St. Augustine's College of Education

Sep 2011 - Jun 2015

Akoka, Lagos State, NG

Skills

Technical Proficiency

  • Microsoft Office Suite
  • Google Workspace
  • CRM Software
  • Lead Databases

Teamwork & Autonomy

  • Team Collaboration
  • Independent Work
  • Cross-functional Teamwork

Sales & Customer Service

  • Cross-selling
  • Upselling
  • Objection Handling
  • Lead Qualification
  • Customer Relationship Management (CRM)
  • Persuasive Communication
  • Sales Strategy Development
  • Sales Target Achievement
  • Customer Empathy
  • Client Retention
  • New Business Development

Communication & Interpersonal

  • Exceptional Communication
  • Interpersonal Skills
  • Active Listening
  • Storytelling
  • Conflict Resolution
  • Relationship Building

Organizational & Time Management

  • Organizational Skills
  • Time Management
  • Detail Orientation
  • Multitasking
  • Prioritization
  • Workflow Optimization